Frequently Asked Questions
All your questions about ybajee answered
From opening an account and depositing via bKash to claiming bonuses and responsible gaming — find everything in one place, explained simply.
ybajee — whether you are new or experienced, this page is here to help you find quick answers to any question. Below you will find 25 questions and answers arranged in five topic sections: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your answer, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at ybajee you need an active mobile number, a valid email address and your full name. The registration process is entirely online and can be completed in just a few minutes. Make sure you are at least 21 years old.
No. Each player may open only one ybajee account. Creating multiple accounts under the same name or from the same device may result in those accounts being cancelled and any deposited bonuses being forfeited. This policy is strictly enforced to maintain a fair playing environment.
Use the "Forgot password?" option on the login page. Enter your registered email or mobile number and ybajee will send you a verification code. Use that code to set a new password. The whole process is completed within a few minutes.
To keep the platform secure, ybajee may require identity verification in certain cases. Typically a copy of your national ID card or passport is requested. This is a one-time process and it makes your account more secure.
Yes. You can update your registered mobile number or email from your account settings. Before the change takes effect, a verification code will be sent to your existing number or email. For any issues, contact 24/7 live chat support.
Deposits and Withdrawals
ybajee currently supports bKash, Nagad and Rocket — three mobile banking methods for easy deposits. The minimum deposit amount is ৳500 for all methods. Transactions are processed quickly with no extra charges.
Funds from bKash are usually added to your ybajee account instantly. If there is any delay, it is resolved within a few minutes. If it takes more than 15 minutes, contact live chat with your transaction ID and the team will resolve it quickly.
Go to the Cashier section of ybajee, select "Deposit" and choose Nagad. From your Nagad app, send money to the ybajee Nagad number shown. Copy the transaction ID, paste it into the deposit form and confirm. The minimum deposit is ৳500.
Withdrawals at ybajee are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Withdrawals can be made via bKash, Nagad or Rocket, though the method used at deposit is usually preferred.
ybajee does not charge any fees on deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges according to their respective policies. Check each provider's app for the lowest-fee option.
In the Cashier section, select "Withdraw" and choose Rocket. Enter your Rocket number and the amount (minimum ৳500). Confirm and submit the request. The funds will normally reach your Rocket account within 15 minutes to 2 hours.
Games and Rules
To bet on BPL or any cricket match, log in to your account and go to the "Cricket" section. Choose your preferred match or event and browse the markets (match winner, top batsman, etc.). Set your stake and confirm the bet slip. Live betting is also available during matches.
Yes. ybajee is fully mobile-friendly. You can play comfortably on both Android and iOS devices directly from a mobile browser. No separate app download is needed. Slots, cricket betting, live casino — everything works equally well on mobile.
RTP (Return to Player) is the percentage of the long-term expected payout for a game. For example, a 96% RTP means that over a long period, an average of ৳96 is returned for every ৳100 wagered. Short-term results can differ, because slot games are driven entirely by a random number generator.
ybajee's live casino section lets you play in real time with professional dealers. Table games from top providers like Evolution Gaming and Ezugi — roulette, blackjack, baccarat and more — are streamed live. A high-speed internet connection makes the experience even smoother.
Aviator by Spribe is a crash game. As the plane takes off, the multiplier keeps rising. Cash out before the plane crashes and you win according to the multiplier. If you cash out after the crash, you lose your bet. You can find Aviator in the Slots section or the Crash Games section at ybajee.
Bonuses and Promotions
ybajee offers a 150% welcome bonus on your first deposit up to ৳5,000. Example: deposit ৳1,000 and you receive a ৳1,500 bonus, giving you a total balance of ৳2,500. The bonus is added to your account automatically — no separate code needed.
The wagering requirement for the ybajee welcome bonus is 25 times (25x). This means you must wager the bonus amount 25 times before withdrawing it. For example, if you receive a ৳1,500 bonus, you need to complete a total of ৳37,500 in wagers. You can track your progress in your account.
Playing regularly at ybajee automatically advances you through the VIP program. There are four levels — Bronze, Silver, Gold and Platinum. The more you play, the higher you advance and the more weekly cashback you earn: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
Cashback is calculated each week based on your net losses according to your VIP level. ybajee adds the cashback to your account every Monday. At Platinum level you can receive up to 0.8% cashback per week. It can be withdrawn directly with no wagering requirement.
Most bonuses can be used on slots, live casino and sports betting. However, the contribution rate may differ for certain games under specific promotion terms — for example, slots may count at 100% while some live table games may count at a lower rate. Full terms for each bonus are listed on the promotions page.
Security and Responsible Gaming
Yes. ybajee uses the highest-standard SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. Read our privacy policy for full details.
You must be at least 21 years old to open an account at ybajee and participate in any game or betting. Creating an account for anyone under age is strictly prohibited. Accounts found to be underage are closed upon verification.
Yes. ybajee believes in responsible gaming. You can set deposit limits, loss limits or a temporary break (cooling-off period) on your own account. For permanent self-exclusion, contact live chat or email [email protected].
All slots and casino games at ybajee are built by certified software providers such as Pragmatic Play, PG Soft, JILI and Spribe, which use verified random number generators (RNG). No one can control the outcome — every round is completely independent.
Gaming is for entertainment — never use it as a way to solve financial problems. If you or someone you know shows signs of addiction, take a break immediately and seek professional help. The ybajee support team will help you limit or close your account. Find more information on our responsible gaming page.
The ybajee support team provides full assistance in Bengali 24/7. Click the live chat button at the bottom of any page for instant help. To contact us by email, write to [email protected].
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